Implementation Onboarding Manager - Riyadh, المملكة العربية السعودية - Client of Michael Page

وصف

• Newly established organization
• lead role in a Fintech Startup

• Optimize Onboarding Processes: Develop and implement strategies to streamline the onboarding process, reducing friction and improving overall efficiency.
• Material Development: Create and enhance onboarding materials, including documentation, guides, and multimedia content, to facilitate a clear and userfriendly onboarding experience.
• Customer Collaboration: Work closely with customers to understand their unique onboarding needs, ensuring a personalized and tailored experience for each client.
• Workflow Testing: Actively engage with customers to test onboarding workflows, identifying pain points, bottlenecks, and areas for improvement.
• API Integration: Leverage API inputs to enhance and automate aspects of the onboarding process, ensuring a seamless integration with our Fintech services.
• Problem Resolution: Quickly address issues and challenges faced during onboarding, collaborating with crossfunctional teams to implement effective solutions.
• Continuous Improvement: Implement feedback loops and mechanisms for continuous improvement, staying abreast of industry best practices and incorporating them into our onboarding processes.

• Bachelor's degree in Business, Finance, Computer Science, or a related field.
• Minimum of 5 years of experience in onboarding implementation within the Fintech sector.
• Proven track record of successfully optimizing onboarding processes and improving customer experiences.
• Strong understanding of API integration and ITs application in Fintech services.
• Excellent communication and collaboration skills, with the ability to work effectively with crossfunctional teams and diverse stakeholders.
• Analytical mindset with the ability to identify and address challenges through datadriven insights.

Desired Candidate Profile