Senior IT Support Officer - Al Jubail, المملكة العربية السعودية - Power International Holding

    Power International Holding
    Power International Holding Al Jubail, المملكة العربية السعودية

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    Job Summary

    The Senior IT Support Officer provides an efficient and effective ICT Technical Support Service. This position diagnoses, resolves, and documents hardware and software problems timely and accurately. Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software and provide end user support where required.

    Job Responsibilities 1

    Principal Accountabilities

  • Assists user in diagnosing and resolving issue related to hard ware and software and other related IT concerns such as configuration and installation of server.
  • Monitors proactively and respond to ICT helpdesk tickets.
  • Provide day to day management of access to the ICT systems and services

    • Job Responsibilities 2

  • Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
  • Achieves internal SLA's for support
  • Perform system backups and recovery on timely basis.
  • Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
  • Assists with Server installations and setups as well as resolution of server end problems.

    • Additional Responsibilities 3

    Job Knowledge & Skills


    • Knowledge of helpdesk system administration


    • Knowledge and ability to troubleshoot hardware and software


    • Knowledge of Hardware /software configuration, maintenance, procedure etc.


    • Knowledge of techniques use in applications


    • Knowledge of the office procedure


    • Knowledge of computer applications and software processing.


    •


    • ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

    Job Experience

    Minimum 8 years of working experience.

    Competencies

    CollaborationAccountabilityResilienceQualityLeadershipService Level Agreements L2Applications Systems Architecture L2Applications Development Standards and Procedures L2Applications Database Knowledge L2Applications Operational Knowledge L2Creates Strategy - DevelopingDrives Performance - DevelopingDevelops Future Leaders - Developing

    Education

    Bachelor's Degree in Information Technology or Computer ScienceProfesional degree in CISCO