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- Leverage both quantitative and qualitative data to develop comprehensive insights on our products, customers, and market trends.
- Qualitative existing User feedback is gathered in this dashboard.
- Data sources: App store reviews, social media feedback, NPS surveys, dashboards, customer service conversations
- Responsible for collecting and organising these feedbacks and improving products based on these in collaboration with product managers.
- Develop and manage metrics and KPIs to measure product performance and customer engagement.