- Building and enhancing customer communications through various channels, related to checkout online or In Store
- Build creative and innovative transaction experiences to increase customer satisfaction and happiness
- Collaborate with merchant partnership teams to understand merchant goals and pain points, incorporate them while preparing product roadmap, integration SOPs and product marketing activities
- Help build Checkout product s vision, strategy and roadmap working closely with the Checkout Product Lead
- Improve metrics such as conversion rate, acceptance rate through personalisation, incentivisation and deeper understanding of customer behavior
- Define, prioritize and groom the product backlog, create actionable user stories and epics that are clearly visible for your development team
- Design, execute and iterate A/B tests with our data teams to validate and iterate product increments demonstrating value to our customer and business
- Define, drive and own quarterly, yearly goals of your team
- You have 3-5 years of hands-on experience working on customer experience related fields or product squads
- Experience working with scaled mobile applications - Android and iOS and managing product releases
- You re customer obsessed and have successful experience working in fast-paced consumer-focused (B2C or B2B2C) environments
- Experience working in an omni-channel product context is a plus. This role involves deep discussions with the engineers and merchants hence technical depth in API integration, money movement or FinTech domain would be preferred
- Exceptional written and oral communication skills and ability to effectively collaborate and influence a diverse group of technical and non-technical stakeholders including other functional leaders
- Hands-on experience in building and iterating products using Agile methodologies in a distributed product organization
- There could be short amount of travel involved (up to 10%) to meet other teams and merchants in the region
Senior Product Manager - Riyadh, المملكة العربية السعودية - Tamara
وصف
About usTamara is the leading shopping and payments platform in Saudi Arabia and the GCC region, with a mission to empower people in their daily lives and revolutionize how they shop, pay, and bank.
The company was founded by serial entrepreneur Abdulmajeed Alsukhan along with his partners Turki Bin Zarah and Abdulmohsen Al Babtain.
Tamara has over 500 employees and operates out of its headquarters in Riyadh, Saudi Arabia; and has offices in the UAE, Egypt, Germany, and Vietnam.
Tamara has more than 10 million users and more than 26,000 merchants including leading global and regional brands such as SHEIN, Jarir, Noon, Ikea, H&M, Farfetch alongside local small and medium businesses.
The Company is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), , Coatue, Shorooq Partners, and Endeavor Catalyst among others.
About the roleWe are looking for a Senior Product Manager who enjoys the challenge of driving new product initiatives from inception to scale-up.
In this role you will be focusing on improving the purchase or transaction experience at Tamara by helping the Checkout Squad grow more efficiently and stay on target.
You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship highly innovative best in class features and products to our merchants and end customersResponsibilities
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality