Sales Specialist - Riyadh, المملكة العربية السعودية - TIMNA LIMITED

وصف

WorkplaceOptions:

Drawingfrom an international network of credentialed providers andprofessionals, Workplace Options is the world s largest integratedemployee support and work-life services provider. Service centersin the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE,Singapore, Japan, China, India and Indonesia support more than 65million employees across 100,000 organizations and more than 200countries and territories. We provide world-class employee supportand work-life services, referrals and consultation on a variety ofissues ranging from dependent care, legal and financial issues,stress management, EAP counseling, andwellness.

Description:

Work-LifeIntakes Consultants work in a service center and provide customerservice to employees and their families in order to assist inlocating and providing resources and referrals in their community.Thisis a hybrid position with a mix of home and office workingdays.In addition to completing telephonic intakes, the consultant may beasked to participate in additional tasks. Our consultants work in afast-paced environment and are expected to maintain high quality,top customer service, and practice WPOs core values. WPO relies onthe consultants telephone skills to grow and prosper. Candidatesshould be organized, professional and motivatedself-starters.

Responsibilities:

• Assessthe Employee s needs through targeted questioning
  
• Obtainemployee s personal information and information on the individualneeding care
  
• Providea clear explanation of the issues/needs
  
• Obtaindesired geographic location for referral search and anypersonalized criteria
  
• Providetop-notch customer service provided in written or verbalinteractions with our clients and providers
  
• Performresearch, utilizing our internal database, websites, and localorganizations, in order to locate referrals that meet the client sneeds
  
• Performquality assurance callbacks to our clients
  
• Maintaina high quality work in all aspects of the position
  
• Maintaincommunication with clients and associated EAPs as required
  
• Ensureall data entries are complete and accurate, with proper spellingand grammar
  
• Demonstrateexcellent customer service skills providing the caller withfriendly, enthusiastic, and empathetic service
  
• Demonstrateexcellent knowledge of conflict resolution skills
  
• Demonstrateability to organize and prioritize regarding crisis versusnon-crisisissues
  

Skills:

• Detailoriented
  
• Abilityto work independently and as a team
  
• Exceptionalorganizational, relationship building and interpersonalcommunicationskills
  
• Ableto manage time effectively in order to handle multiple tasks
  
• Ableto handle the fast-paced and ever-changingenvironment
  

RequiredEducation/Qualifications:

• Licenciaturadegree
  
• StrongEnglish and Spanish, verbal and written communicationskills