Call Center Agents - Riyadh, المملكة العربية السعودية - Talent Pal

وصف

JobDescription

Responsibilities:

• Answer incoming calls and respond to customersemails
• Manage and resolve customercomplaints
• Place customer orders in thecomputer system
• Identify and escalate issuesto supervisors
• Provide product and serviceinformation to customers
• Research requiredinformation using available resources
• Researchidentify and resolve customer complaints using applicablesoftware
• Process orders forms andapplication
• Route calls to appropriateresources
• Document all call informationaccording to standard operating procedures
• Recognize document and alert the management team oftrends in customer calls
• Follow up customercalls where necessary
• Upsell products andservices
• Complete call logs andreports
• Other duties as assigned

Benefits:

• Flexible working hours.
• Monthlyincentives.
• Eligibility to work from home (3Months per year).

Skills

• University or Diploma Degreepreferred.
• 1 years experience in a call centerenvironment.
• Superior listening verbal andwritten communication skills.
• Knowledge ofCustomer service practices and principles.
• Excellent data entry and typing skills.
• Excellent interpersonal skills.
• Ability to handle stressful situationappropriately.
• Bilingual ( English and Arabic) ( Read Written & Spoken).
• TelephoneHandling Skills