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Buraydah

    Duty Supervisor - Buraydah, المملكة العربية السعودية - Etihad Airways

    Etihad Airways
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    Job Overview

    Welcome aboard to a thrilling opportunity! If you are passionate about overseeing airport operations and ensuring top-notch performance in safety, security, and customer service, then this role is perfect for you. Take charge of the airport team and service providers to guarantee a seamless operation that meets all required standards and objectives. Here's what you'll be doing:

    Key Responsibilities

    • Supervise passenger and aircraft operations, ensuring compliance with checklists and regulations
    • Manage safety and security outcomes through monitoring and reporting
    • Coordinate VIP/MAAS and special guest requirements
    • Liaise with control teams to manage operational disruptions
    • Execute emergency response and business continuity plans
    • Ensure on-time performance and handle delays efficiently
    • Promote ancillary sales and monitor customer service standards
    • Adhere to local authority requirements and ensure documentation compliance
    • Make operational decisions to manage safety and security risks
    • Identify and report safety and security incidents

    Qualifications & Experience

    • Ideally, a degree or relevant industry experience with a focus on service delivery and communication
    • Previous experience in a high-pressure, multicultural supervisory role
    • 5-7 years of experience in service, hospitality, or airline industry
    • Strong communication and supervisory skills required
    • Ability to balance guest-centric focus with corporate interests

    About Etihad Airways

    Join Etihad Airways, a prominent airline that has been soaring since 2003, offering exceptional service worldwide. Based in Abu Dhabi, Etihad covers diverse destinations across continents. Partnering with leading global brands, Etihad continues to excel, being at the forefront of the airline industry.

    Committed to environmental sustainability, Etihad is actively involved in industry decarbonisation efforts through strategic partnerships. By prioritizing the climate crisis, Etihad is setting a benchmark for responsible aviation practices.

    Ready to embark on this exciting journey? Visit our website for more information.


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