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- Directs and controls all subordinate Room Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met
- Assigns Room for cleaning as per schedules and monitors the cleaning process
- Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete
- Reports engineering failures and breakdowns and follows up on repair schedules
- Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order
- Oversees the condition of plants both within and outside the Room and reports any problems to immediate supervisor
- Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner
- Oversees the issuing, controlling and application of housekeeping cleaning chemicals
- To attend to any ad hoc guests requests ensuring that they are is properly attended to
- To oversee the turndown process ensuring specially requested times are adhered to
- Executes departmental administration filling in forms and checklists as required on time
- Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors
- Handles customer complaints if possible, or reports them to supervisors
- Coaches, counsels, disciplines and develops subordinate employees
- Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues
- Performs additional duties as directed by supervisors
- Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel
- Is fully conversant with all health and safety, fire and emergency procedures
- Maintains a high standard of personal hygiene, dress, uniform, and body language
- Is polite and professional in any situation where the image or regulation of the hotel is represented
- Attends meetings and training as required by supervisors
- Proficient in the English language (verbal & written), second language is an asset.
- Minimum of 3 years of progressive Housekeeping experience in a luxury hotel or a related field.
- Must have held same position in a luxury hotel Housekeeping or a related field.
- High School diploma and/ or experience in a hotel or a related field
- Must be flexible in terms of working hours.
- Must be physically fit in order to lift items up to 25 Kilograms.
- Must have leadership and communication skills.
- Must effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
Housekeeping Supervisor - Mecca, المملكة العربية السعودية - ACCOR
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Qualifications