IT support service desk - Riyadh
منذ شهر
Job summary
Support the operation and improvement of ITIL-based service management processes such as incident, problem, change, request, and knowledge management. Monitor and track tickets in the ITSM tool to ensure timely resolution and SLA adherence.
Responsibilities
- Support the operation and improvement of ITIL-based service management processes such as incident, problem, change, request,and knowledge management.
- MonitorandtrackticketsintheITSMtooltoensuretimelyresolutionandslaadherence.
وصف الوظيفة
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