Customer Relationship Management Manager - Riyadh, المملكة العربية السعودية - AlBorg Diagnostics

وصف

AlBorg Diagnostics is seeking a talented Customer Relationship Management (CRM) Manager to join our team. As a leading provider of diagnostic health services in Saudi Arabia, we are dedicated to providing the highest level of customer satisfaction and building strong relationships with our clients.

The CRM Manager will play a key role in managing and optimizing our customer relationship management strategy and initiatives. You will be responsible for developing and implementing CRM solutions that enhance customer experience, drive customer loyalty, and increase customer retention.

At AlBorg Diagnostics, we value collaboration, innovation, and excellence. As the CRM Manager, you will have the opportunity to work closely with cross-functional teams, including Sales, Marketing, and Operations, to ensure a seamless and personalized customer journey.

If you are a strategic thinker with a passion for customer-centricity and have a proven track record in managing CRM programs, specifically in Microsoft Dynamics 365, we would love to hear from you.

Responsibilities

• Develop and implement CRM strategies to enhance customer acquisition, retention, and loyalty.
• Collaborate with cross-functional teams to ensure alignment of CRM initiatives with marketing, sales, and operational objectives.
• Manage and optimize our CRM platform and tools, ensuring accurate and up-to-date customer data.
• Analyze customer data and insights to identify trends, behavior patterns, and opportunities for personalized marketing campaigns.
• Design and execute targeted marketing campaigns and promotions to drive customer engagement and increase revenue.
• Monitor customer satisfaction and loyalty metrics and implement strategies to improve customer experience and loyalty.
• Train and guide team members on CRM best practices and ensure adherence to data privacy regulations.
• Stay up-to-date with industry trends and emerging technologies in CRM to identify opportunities for innovation and improvement.

Requirements

• Bachelor's degree in Business Administration, Information Systems or a related field.
• Minimum of 5 years experience in CRM, customer retention, or related roles.
• Strong knowledge and experience with CRM platforms, specifically Microsoft Dynamics.
• Experience in developing and executing targeted marketing campaigns using CRM data and insights.
• Proven track record in driving customer engagement, loyalty, and retention through CRM initiatives.
• Excellent analytical and problem-solving skills, with the ability to translate data insights into actionable strategies.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of data protection and privacy regulations.
• Fluency in English and Arabic.