أخصائي خدمة العملاء - الرياض, المملكة العربية السعودية - MENA Business Investment Group

وصف

Customer Interaction:
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
Provide information about products, services, policies, and promotions.


Issue Resolution:
Diagnose and resolve customer problems, escalating to higher levels of support when necessary.
Record details of customer interactions and actions taken.


Product Knowledge:
Maintain a comprehensive understanding of the company's products or services.
Stay updated on new products or changes to existing offerings.


Order Processing:
Process customer orders, including order entry, verification, and tracking.
Coordinate with other departments to ensure timely delivery.