Chief Concierge - Eastern Province, المملكة العربية السعودية - Accor Hotels

وصف

• Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
• Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests
• Recommends first and foremost the hotel s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
• Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
• Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements
• Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training
• Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
• Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Other duties as assigned.

• Fluency in Arabic and English is a must
• Minimum 5 years experience as Chief / Head Concierge
• Ability to multitask and work under pressure.

Desired Candidate Profile