وصف

This is a remoteposition.

DUTIES ANDRESPONSIBILITIES:

1. Keeps computer systems runningsmoothly and ensures that users get the maximum benefit fromthem
   
2. Installs and configures computer hardwareoperating systems andapplications
   
3. Monitors and maintains computer systems andnetworks
   
4. Talks to the staff through a series ofactions to help set up systems or resolveissues
   
5. Troubleshoots system and network problems,diagnosing and solving hardware or softwarefaults
   
6. Provides support, including proceduraldocumentation and relevantreports
   
7. Sets up new users' accounts and profiles anddeal with password issues
   
8. Tests and evaluates newtechnology
   

WORKINGCONDITIONS:

1.Pacific StandardTime
2.FullTime
3.WeeklyPayout
4. Permanent work from home

Requirements
Requirements

SKILLS ANDQUALIFICATIONS:

• At least one year ofworking experience inIT.
  
• Knowledge of Network cabling and cablemanagement
  
• Experience configuring router andfirewall appliance
  
• IP Managementskills
  
• Knowledge of VOIP is aplus
  
• BasicEnglish communication skills
  
• Knows email reportingticketing
  
• CRM knowledge (salesforce,Zoho)
  
• Active Directory knowledge (all platform is aplus)
  

SKILLS AND QUALIFICATIONS: 1. Strong IT Skills. 2.Strong understanding of CRM systems and processes. 3. Learningagility and ability to learn new software and technology platforms.4. Inclusive and flexible, able to work with different cultures andtime zones. 5. Excellent written and verbal English skills. 6. Musthave at least 2 years experience with Zoho or Salesforce 7. Able toremain calm, composed, and professional even under pressure 8. Ableto work independently towards assigned goals TECHNICAL &PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection2. A modern computer (at least i5 processor and 12GB RAM) 3. Aworking headset and mic