Senior Product Manager - Riyadh, المملكة العربية السعودية - Persistence Recruitment

وصف

Persistence Recruitment proudly represents Saudi Arabia's Public Investment Fund, leading recruitment efforts for the groundbreaking Sovereign Fund Culture and Tourism Destination Giga-Project. We are currently seeking an experienced Senior Product Manager specializing in Customer Experience to drive excellence in our digital initiatives.

Key Responsibilities:

Product Ownership:

• Take full ownership of the Customer Experience product portfolio, with a focus on Sitecore, Ticketing Platforms, and Event Management systems.
• Develop a deep understanding of customer needs and business objectives.

Strategy and Vision:

• Define the strategic vision for the Customer Experience product suite, aligning it with the overall objectives of the Giga-Project.
• Drive initiatives to enhance customer satisfaction and engagement.

Stakeholder Collaboration:

• Collaborate with cross-functional teams, including developers, designers, marketers, and business stakeholders, to bring the product vision to life.
• Ensure alignment between customer experience goals and the broader project strategy.

Customer-Facing Role:

• Act as the primary interface between the product team and customers, gathering feedback, understanding pain points, and championing customer-centric design.

Communication and Presentation:

• Effectively communicate the product strategy, roadmap, and value proposition to both internal teams and external stakeholders.
• Conduct engaging presentations to convey complex concepts in a clear and compelling manner.

Interdisciplinary Leadership:

• Lead and inspire a cross-functional team, fostering a collaborative and innovative environment.
• Mentor and guide team members towards achieving product excellence.

Emotional Intelligence:

• Demonstrate high emotional intelligence in understanding and responding to customer and team dynamics.
• Foster positive relationships and effective collaboration.

Requirements

Education:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field. MBA is a plus.

Experience:

• Minimum of 7 years of experience in product management, with a focus on customer experience.
• Proven track record of successfully managing complex projects and delivering exceptional customer-facing solutions.

Skills:

Proficiency in Sitecore, Ticketing Platforms, and Event Management systems.

• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills with a demonstrated ability to build relationships.

Ownership Mindset:

• Demonstrated ability to take ownership of products and drive them to success.

Intercultural Knowledge:

• Awareness and appreciation of diverse cultural nuances, with the ability to tailor experiences accordingly.