Customer Success Team Lead, KSA - Riyadh - leantech

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About the Job

As a Customer Success Team Lead at Lean, you will be at the forefront of driving customer satisfaction and success across the Kingdom of Saudi Arabia (KSA). You will be responsible for ensuring that our customers derive maximum value from Lean solutions.

This role will be instrumental in leading strategic discussions with key stakeholders both internally and externally, mentoring a team of Customer Success Managers, and driving the team's efforts to achieve and exceed broader company objectives.

Success in this role hinges on a deep understanding of client needs, the capability to influence company-wide strategies, and the drive to deliver impactful results that fuel long-term business growth. It also requires exceptional relationship-building skills at the C-suite and executive level, coupled with a deep knowledge of KSA's market dynamics—both from a business and cultural perspective.

Who we are

Lean enables companies to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user's bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean's clients include the likes of Tas'heel, Tabby, Nayifat, Tamam, Circlys, Tamara, Tawuniya and many more, making it the region's most valuable Open Banking platform. The company has now processed hundreds of millions of dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENAP region.

What you'll do

• Strategic Leadership

  • Lead discussions with clients and internal teams, particularly at the executive/C-suite level.

  • Develop and nurture strategic partnerships, ensuring a deep understanding of client needs and broader market trends.

  • Provide insights to influence company-wide strategy, contributing to commercial and client success initiatives.

• Revenue and Business Growth

  • Track key revenue KPIs (e.g., NRR, churn, upsell/cross-sell pipeline), develop and execute strategies, and ensure the team delivers outstanding results through accountability and focus.

  • Leverage data and analytics to prioritize customer success initiatives that drive revenue growth.

  • Collaborate with Sales and Product teams to identify expansion opportunities and maximize customer lifetime value (CLV).

• Customer Advocacy & Strategic Management

  • Build and maintain executive-level relationships with high-value customers to ensure mutual growth and success.

  • Oversee the success of multiple projects and large accounts, delivering high-quality outcomes for both the company and the customers.

  • Drive customer-centric initiatives that deepen relationships and increase retention.

  • Use customer insights to lead cross-functional initiatives that enhance revenue impact.

• Team Development & Enablement

  • Lead, mentor, and develop a high-performing team of Customer Success Managers with a focus on revenue outcomes.

  • Design training programs and playbooks to empower the team to identify and capitalize on growth opportunities.

  • Foster a performance-driven culture that aligns customer success with company revenue goals.

  • Create and implement scalable processes for onboarding, retention, and revenue expansion.

• Cross-functional Influence

  • Collaborate with Sales to develop joint strategies for account expansion and retention.

  • Partner with Product and Marketing teams to ensure offerings align with market needs and unlock new revenue streams.

  • Represent the voice of the customer in leadership discussions to drive revenue-impacting decisions.

Who you are

• Education: Bachelor's degree in Technology, Business, or a related field.

• Experience: 8+ years of experience in a customer-facing role, including Consulting, Customer Success, Account Management, or similar roles in KSA, with a proven track record of driving revenue growth.

• Experience within the financial technology space is highly desired.

• Language Proficiency: Fluent in Arabic and English, with strong written and verbal communication skills.

• Demonstrated ability to lead teams in achieving financial and strategic goals, preferably in a SaaS or tech startup environment.

• Passionate about delivering success for customers, with a deep commitment to understanding customer needs and delivering solutions that exceed their expectations.

• Strong understanding of customer lifecycle management and revenue-focused metrics (e.g., NDR, LTV, CAC).

• Exceptional relationship-building skills, with experience influencing executive-level stakeholders to drive revenue outcomes.

• Data-driven mindset with the ability to translate insights into revenue-generating actions.

• Thrives in high-growth, fast-paced environments, with a focus on impact and execution.

Why Join us?

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we're committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.