Head of Telesales - Riyadh, المملكة العربية السعودية - Bayut

وصف

• Setting up call center operations with the assistance of IT, HR & operations teams
• Hiring of Telesales teams and allocation of resources according to regional targets
• Developing and executing overall commercial strategy with regard to Telesales
• Setting sales targets for the Telesales teams for Meetings Pushed for field sales teams
• Ensuring meetings done by field sales teams against the meetings pushed by Telesales teams
• Evaluation of meeting notes by field sales teams and suggesting improvements
• Monitoring and reporting performance of the call center KPIs
• Management of Non-Metro towns targets where physical sales teams are not present
• Tele-selling/upselling products to individual clients (non-agency clients)
• Management of client complaints and ensuring timely resolution
• Setting up educational drives for clients (agencies & individuals)
• Monitoring sales targets and reporting anomalies
• Act as a bridge between stakeholders in improving overall operations
• Making business requirements for CRM Tech development and overseeing development
• Suggesting new products or alteration of existing products
• Monitoring of region-wise Profit/Loss and suggesting improvements

Desired Candidate Profile

• Bachelor s degree in sales, business administration, or related field
• Minimum of 7 years experience in Call Centers, Telesales or Field Sales (Preferably within the property industry)
• Able to demonstrate a proven track record within a similar role
• Telesales, Call Center, Virtual Sales or Field Sales Operations
• Strong negotiation and leadership skills
• High level interpersonal skills to facilitate communication in person, by email, and telephone with professionalism
• Excellent written and verbal communication & presentation skills
• High-performing and fast-paced work environment.
• Comprehensive Health Insurance
• Rewards and recognition
• Learning & Development