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    Support Technician Learnerships 2024 - Durban, المملكة العربية السعودية - IStore

    IStore
    IStore Durban, المملكة العربية السعودية

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    iStore: Support Technician Learnership Programme 2024



    As a Technical Intern / Learner, you'll be an integral part of our store's technical team, working alongside experienced technicians to troubleshoot and resolve customer issues, install and troubleshoot software, and provide support to our customers. You'll get hands-on experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.

    Our ideal candidate is self-motivated, detail-oriented, and eager to learn. You should have a strong passion for technology and a desire to help customers get the most out of their Apple products.

    Responsibilities:

    • Provide technical support to customers in-store and over the phone
    • Troubleshoot and resolve issues with software
    • Install and configure new hardware and software for customers
    • Provide support to customers on how to use their Apple products
    • Maintain accurate records of customer interactions and repairs
    • Work closely with other members of the technical team to ensure the smooth operation of the store

    Minimum Requirements:

    • Completed Grade 12 / Matric
    • Basic knowledge of computer hardware and software
    • Familiarity with common operating systems (e.g., Windows, macOS, Linux)
    • Basic understanding of networking concepts and protocols
    • Ability to troubleshoot and solve technical problems
    • Excellent communication and interpersonal skills
    • Ability to work well in a team environment
    • Strong customer service orientation
    • Familiarity with support ticketing systems