CRM Manager - Riyadh, المملكة العربية السعودية - Al-Dawaa Medical Service

وصف

Collecting and analyzing customer data

Using CRM systems to manage relationships

Developing new ways to meet customers' needs

Handling customer complaints

Overseeing the interactions between customers and key team members, such as Customer Service Representatives

Creating and executing retention campaigns

Developing marketing campaigns to attract new customers

Collaborating with sales, marketing, customer service and operations teams to improve the customer experience

Desired Candidate Profile

Profile:
Skills
A confident communicator and presenter
Excellent verbal and written communication skills - English & Arabic
Excellent organizational and planning skills
Knowledge of customer acquisition and retention strategies
Social and emotional awareness to tailor interactions for individual customers
Extensive product knowledge
Ability to collaborate well with other customer care team members
Analytical and data-driven
Ability to work in a fast-paced environment while managing multiple tasks


Education:
Any Graduation()


Gender:
nm


Nationality:
Any Nationality