Technical Support Engineer - Dammam, المملكة العربية السعودية - ABYAT

وصف

Technical Support Officer Role

The role of the technical support engineer is to be the 1st line of technical assistance, you are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. You will be responsible for answering queries, addressing system, and user issues in a timely and professional manner.

Tech support will often interact with system and computer users across the company. Your role is to understand and proactively maintain daily system performance, to have the ability to troubleshoot users' problems, and innate follow-up and follow-through skills are all essential aspects of the Tech support's day-to-day role.

Duties and Responsibilities Your main responsibilities in this role include the following:

• Manage workflow and service request through a Technical Support system and commit to SLAs.

• Provide general Desktop (macOS or Windows) Support on HW/SW issues for end user's desktop and laptop machines.

• Perform desk-side support service on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and software.

• Assist in recommending appropriate hardware and software configurations to meet user needs, and develop specifications to purchase new hardware, software, and other peripheral devices based upon established departmental standards.

• Analyze problems and develop creative solutions for resolving them and preventing future occurrences.

• Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work.

Job Requirements

• Bachelor's degree in Computer Science or related discipline.

• Technical Certifications: A+, Network+, MCSA, ITIL are preferred

• 1-3 years IT Work experience. Skills and Abilities

• Demonstrated expertise in configuring, installing, and troubleshooting PC systems, Microsoft OS, AV, MS office applications, network configuration, and printers.

• Experience in supporting MAC environment is essential.

• Must be customer-focused and have effective productivity/work output.

• Ability to work under pressure, unsupervised, and as a member of a team

• Must be a team player and able to work with minimal supervision.

• Basic network knowledge and experience.

• Working knowledge and experience in Remote Desktop and Virtual Private Network.