Assistant Reservation Manager - Medina, المملكة العربية السعودية - ACCOR

    ACCOR
    ACCOR Medina, المملكة العربية السعودية

    منذ أسبوع

    Accor background
    Permanent
    وصف

    Job Description

  • Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
  • Supporting & Handling Email Reservations
  • Taking Internal & External calls follow LISTEN/LQA Standard
  • Perfect Arrival Check
  • Rate Loading
  • Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
  • Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
  • As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.

    • Qualifications

    Minimum of 3 years of relevant experience in the reservations sales
    Strong working knowledge of CRS, PMS, TARS or distribution systems
    Results Orientated
    External and internal environment understanding
    Ability to work effectively and contribute in a team
    Great communication, presentation and influencing skills
    Customer/Commercial focus
    Team support and development mindset for the team
    Multicultural awareness and able to work with people from diverse cultures
    Flexible and able to embrace and respond to change effectively
    Self-motivated and energetic

    Additional Information