Application Support Specialist - Dawamat Al Jandal
منذ 6 ساعات
وصف الوظيفة
Job Summary
The Application Support Specialist is responsible for providing Level 1 and Level 2 support for enterprise applications, ensuring system stability, performance, and compliance with Service Level Agreements (SLAs).
Role Responsibilities
L1 and L2 Support –Timely troubleshooting and problem resolution within SLA
Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
Creating and maintaining user manual and admin manuals
Onboarding of New Users (Supporting Application Training)
Working with Cross-Functional Teams
Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.
Analyzes and correlates data to define problems. Identifies alternatives.
Expert knowledge of software configuration and support, experience with relational databases and report generation.
Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation.
System recommendations reflect utilization of workflow/process analysis.Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.
Research and recommend alternative actions for problem resolutionEmploy productivity aids in all aspects of assignments
Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
Leads process improvement, innovation and automation initiatives
Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.Qualifications
Bachelor in IT or Relevant
Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
Experiences
Overall 10-12 years' experience in similar skill set
Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
Excellent communication skills (oral & written) in English. Arabic is preferred.
Excellent customer interaction attitude and behavior
Experienced in implementing software and configuration changes across enterprise systems.
Experienced in installation, setup, configuration, and maintenance of software and user devices.
Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)
Skills
In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .
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