Art Director - Tabuk, المملكة العربية السعودية - Accor Hotels

وصف

JobSummary: The Assistant Manager,Corporate Relationships is responsible for maintaining anddeveloping client business relationships that will maximizelong-term revenue opportunities while strengthening clientloyalty

KeyResponsibilities

Delivertrademark service for the entire Pensions and Group Risk customerportfolio working with the various internal and externalstakeholders (customers, agents, brokers) to accurately positionthe ICEA LION brand image, its products and espouse its values asexpressed in the service charter and service levelagreements.

Contribute totop-line targets through delivery of cross-sell and up-selltargets.

Activelyparticipate in the refresh and drive the delivery of the customervalue proposition, constantly championing the customer and ensuringany challenges to exemplary service are identified andaddressed.

Develop workingrelationships with key account owners and managers to ensurebusiness retention and renewal while gathering market intelligencethat allows ICEA LION Life offer a compelling and competitivecustomer valueproposition.

Implement asound customer engagement and retention strategy that ensurescustomer satisfaction and that realizes the set upsell andcross-sellgoals

Apply aneffective differentiated service supported by a 360-degree view ofthe customer, data driven customer segmentation strategy andaccurate customerdata

Receive andresolve customer feedback and complaints and properly document themwhile drawing clear initiatives to ensure non-recurrence ofnegative feedback andcomplaints

Create cordialintra and inter-departmental working relationships that allow forseamless exceptional customerexperience

Research on,identify and champion opportunities that would transformcustomer experience through product,service, technology orstrategy

Develop regularand exception reports that support accountability, decision-makingand inform strategyformulation

Ifyou match the qualifications and experienced of any of the jobshere, kindly submit your application by 24^thFebruary2023.

Requirements

Bachelors degreein a business relatedfield

Diploma inCustomer Services Management/Insurance Professional qualificationIIKDiploma/LOMA/ACII

Atleast 6 years experience in a business development/customerservice/Client Relationship management role preferably in thefinancial servicesindustry.


Bachelors degree in a business related field Diploma in CustomerServices Management/Insurance Professional qualification IIKDiploma/LOMA/ACII At least 6 years experience in a businessdevelopment/customer service/Client Relationship management rolepreferably in the financial services industry.