Cabin Service Instructor - Jeddah
منذ 3 ساعات
وصف الوظيفة
Key Responsibilities:
- Deliver customer service and service excellence training for initial, recurrent, upgrade, and ad-hoc cabin crew programs.
- Conduct specialized service training including Grooming, Cabin Service, Galley Management, POS/Inflight Sales, Hajj & Umrah, and Charter Flight operations.
- Deliver customized service training for ACMI/wet lease and third-party crews, aligned with brand and operational requirements.
- Ensure effective learning transfer through interactive facilitation and adult learning methodologies.
- Develop, update, and maintain customer service training materials, job aids, and assessments.
- Revise training content in response to operational updates, service procedure changes, and commercial initiatives.
- Ensure training materials are current, version-controlled, and compliant with corporate standards.
- Provide post-training coaching and feedback to cabin crew to support service performance improvement.
- Conduct follow-up observations or refresher sessions to evaluate training effectiveness.
- Support Line Trainers and Performance Officers with service refreshers and coaching tools.
Desired Candidate Profile
Bachelor s degree or diploma in Education, Hospitality, Aviation, or a related field (or equivalent professional experience).
Train-the-Trainer or Instructional Design certification.
Customer Service or Service Excellence certification.
Certifications in Emotional Intelligence, Behavioural Coaching, or Conflict Management (desirable).
Aviation-related certifications (IATA, ICAO) are an advantage.
Minimum 3+ years of experience in airline cabin crew operations, customer service, or training roles including experience in delivering instructor-led customer service or soft skills training.
Exposure to ACMI/wet lease or third-party crew training environments is preferred.
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