Customer Support Specialist - Jiddah, Makkah
منذ 7 ساعات
وصف الوظيفة
Position Summary
We are seeking a dependable and customer-focused Customer Support Specialist to deliver exceptional service and ensure a seamless experience for clients across multiple communication channels. In this role, you will be responsible for responding to inquiries, resolving concerns, and providing accurate information while maintaining professionalism and efficiency in a remote work environment.
The ideal candidate is empathetic, detail-oriented, and skilled at managing customer interactions with patience and clarity. This position is well suited for individuals who thrive in fast-paced settings and are committed to maintaining high standards of customer satisfaction.
Key Responsibilities
In This Role, You Will
- Respond to customer inquiries via phone, email, and live chat in a timely manner
- Provide clear and accurate information regarding products, services, and policies
- Troubleshoot and resolve customer issues efficiently
- Escalate complex or unresolved matters to the appropriate departments
- Document all customer interactions accurately within CRM or ticketing systems
- Follow internal service protocols and meet established performance metrics
- Identify recurring customer concerns and suggest process improvements
- Maintain professionalism, confidentiality, and a customer-first approach
Your efforts will directly contribute to building customer loyalty and strengthening brand reputation.
Qualifications
- Previous experience in customer support, customer service, or related roles
- Strong written and verbal communication skills
- Excellent problem-solving and conflict resolution abilities
- Ability to multitask and manage time effectively
- Familiarity with CRM platforms and help desk tools
- Strong attention to detail and organizational skills
- Self-motivated and comfortable working independently in a remote setting
A positive attitude and strong interpersonal skills are essential for success in this role.
Work Structure
- Fully remote work environment
- Flexible scheduling based on operational requirements
- Clear productivity and performance expectations
- Ongoing training and support resources
Engagement Terms
- Independent contractor or employee classification depending on placement
- Weekly payments through supported platforms
- Performance-based incentives may be available
- Role responsibilities may evolve based on business needs
Key Skills
Customer Support, Customer Service Excellence, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Systems, Live Chat Support, Email Support, Call Center Operations, Communication Skills, Active Listening, Conflict Resolution, Problem Solving, Customer Retention, Customer Satisfaction (CSAT), Escalation Management, Time Management, Multitasking, Remote Work, Service Level Agreements (SLA), Customer Experience (CX), Relationship Building, Technical Support, Troubleshooting, Attention to Detail
Application Process
- Submit your updated resume highlighting relevant experience
- Qualified candidates can expect follow-up communication within a few business days
We are seeking service-driven professionals who are passionate about delivering high-quality support and creating positive customer experiences in a remote environment.
وظائف مماثلة
O Sheraton Jeddah Hotel busca um General Support Specialist para se juntar à sua equipe global. O candidato deve gostar de trabalhar em equipe e proporcionar experiências significativas para os hóspedes. · Nós nos dedicamos a sermos um empregador que oferece oportunidades iguais. ...
منذ أسبوع
Dołączając do Sheraton stajesz się częścią globalnej społeczności. Od 1937 roku oferujemy miejsca gdzie można sie spotkać i nawiązać znajomości. · Jesteś graczem zespołowym który ekscytuje się dostarczaniem wyjątkowych doświadczeń gościom. · ...
منذ أسبوع
· Als General Support Specialist unterstützt man das Team bei der Lösung von Problemen und steht für eine gute Gastfreundschaft in unserem Hotel ein. · ...
منذ أسبوع
Nos emplois ne consistent pas seulement être de bouger des objets d'un endroit Îlà l'autre. · ...
منذ أسبوع
Marriott International olarak kapısı herkese açık ve fırsata erişim imkânı sunan bir eşit fırsat işvereni olmaya kararlıyız. · ...
منذ أسبوع
Вакансия General Support Specialist в Sheraton Jeddah Hotel. · ...
منذ أسبوع
쉐라톤 패밀리와 함께 하시면 글로벌 커뮤니티의 일원이 될 수 있습니다. 쉐라톤은 매력적인 경험과 사려 깊은 서비스를 통하여 고객을 초대하고, 환영하며, 교류할 수 있도록 돕습니다. · ...
منذ أسبوع
Siamo un luogo di incontro e di connessione. Invitiamo gli ospiti attraverso esperienze coinvolgenti e un servizio attento. · ...
منذ أسبوع
Trabajador que ayuda con tareas diversas dentro del hotel. · ...
منذ أسبوع
マリオットインターナショナルでは、機会均等の雇用主として、すべての人を歓迎し、機会を提供するよう努めています。アソシエイトひとり一人のバックグラウンドが評価され、尊重される環境を積極的に育んでいます。私たちの最大の強みは、アソシエントンの様々な文化、才能、経験が豊かに融合している点にあります。当社は、その他にも身体障害者や退役軍人に対して差別の撤廃に取り組んでいます。 · ...
منذ أسبوع
ทีม Sheraton มุ่งมั่นทุ่มเทในการเป็นนายจ้างผู้มอบโอกาสที่เท่าเทียมกัน โดยยินดีต้อนรับและมอบการเข้าถึงโอกาสให้กับทุกคน จุดแข็งที่สุดของเราคือการผสมผสานอันหลากหลายของวัฒนธรรม ความสามารถ และประสบการณ์ของพนักงาน TBC · ...
منذ أسبوع
· We are looking for · an IT support specialist to provide technical assistance to our staff. · In this role, your duties will include ensuring optimal use of our hardware and · software technologies, enhancing system performance, and securing data. You · will also be required t ...
منذ 4 ساعات
We are looking for an IT support specialist With Cisco Experience to provide technical assistance to our staff. · ...
منذ 6 أيام
· Job Description · Position Summary · The IT technician provides technical support for all school hardware, software, networks, and user devices. The role ensures smooth daily operations, quick resolution of IT issues, and maintains a high standard of service to staff, students ...
منذ 4 ساعات
We seek dedicated customer-focused · Customer Support Specialist · for exceptional support experiences in fully remote work-from-home environment. Key Responsibilities: Respond to customer inquiries via email/chat/phone/support platforms timely/professional manner; Provide accur ...
منذ أسبوعين
We are seeking a highly qualified Sales Support Specialist to join our team. · In this role you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.Provide troubleshooting assistance for ...
منذ شهر
Position Summary · We are seeking a dedicated and solution-oriented Customer Support Specialist to deliver exceptional service and ensure positive customer experiences across multiple communication channels. In this role, you will act as a key point of contact for customers, addr ...
منذ يومين
· We are looking to hire (IT Support Specialist) (Saudi National) to monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications ...
منذ يوم
Position Summary · We are seeking a highly organized and proactive Remote Operations Support Specialist to assist with day-to-day operational processes and ensure smooth internal workflows. This role is ideal for individuals who excel at coordinating tasks, maintaining systems, a ...
منذ يومين
Position · : ICT Support Specialist · Location: · Jeddah · Contract · Duration: · 1 March 2026 – 30 May months) · Eligibility: · KSA nationals only in compliance with local KSA law · Overview · The ICT Support Specialist will be responsible for delivering technical support servic ...
منذ 7 ساعات