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Jeddah

    Tamayyaz Guest Service Agent Saudis Only - Jeddah, المملكة العربية السعودية - Talent Pal

    Talent Pal
    Talent Pal Jeddah, المملكة العربية السعودية

    منذ أسبوع

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    وصف
    Company Description

    Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.


    Job Description
    • Prepare for daily arrivals in terms of room allocation check traces for any special requests of guests.
    • Register and process check in for all arrivals.
    • Update and check guest information into the computer after a complete check in.
    • Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
    • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
    • Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
    • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up report it immediately to supervisors.
    • Handle issuance of guest room key cards and ensure effective control for guest security.
    • Check and convey message to guests.
    • Assist at the Information counter Foreign Exchange Night Audit and the Business centre as and when assigned.
    • To check the paymaster and assist Supervisors to have No paymasters pending.
    • Review log book verify outstanding and follow up pending. Identify if any special assignment for the day.
    • Check Hotel situation occupancy functions groups VIPs.
    • File daily reception report and documents systematically.
    • Print panic report (at least twice a shift).
    • Attend briefings; take notes and action with appreciated follow up.
    • Focus on the guests maintain eye contact and ensure all guest at the desk are acknowledged.
    • At the end of the shift or the day communicate all information that the next shift has to know for a well running of the operations.
    • Coordination and information with the Front Office Housekeeping F&B and especially with the General Manager regarding VIPs.
    • He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
    • Perfect grooming all the time.
    • Drive Upselling.
    • Carry out any other reasonable task (which may not be stated here) as requested.
    Qualifications
    • Tamayyaz Program is for Saudi Nationals Only.
    • Open to candidates with little to no work experience including fresh graduates and those with up to 6 months of relevant work experience.
    • Basic English skills are a must.
    • Strong passion for the Hospitality Field.
    • Excellent interpersonal and communication skills.
    • Is a team player that contributes to and proactively assists coworkers.
    • Ability to work a flexible roster depending on departmental needs.
    • Ability to focus attention on guest needs always remaining calm and courteous.
    Additional Information

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

    This job has been sourced from an external job board.
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