لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.
- Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards.
- Accommodate special requests whenever possible.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Verify the guest's method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check-out procedures.
- Receive payment from guests. Settle the guest account and give a copy of the invoice.
- Handle all front office cashiers' activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages, or dealing with a complaint.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
- Possess a working knowledge of the room reservation procedures.
- Committed to the grooming policy, front office code of ethics, and health & safety regulations.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow all safety policies.
- Other duties as assigned.
- High school diploma or suitable equivalent
- Previous experience in the same role in a luxury hotel is preferred
- Well-groomed, professional appearance
- Outstanding written and verbal communication skills
- Physically agile, and able to stand for extended periods
Front Office Agent - Mecca, المملكة العربية السعودية - FAIRMONT
وصف
Job Description
Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Qualifications
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.