Guest Experience Supervisor - Makkah Al Mukarramah
منذ شهر
Job summary
Process all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key Set up accurate accounts for each guest according to their requirements Enter Marriott Rewards information Ensure rates match market codes document exceptions Secure payment prior to issuing room key verify/adjust billing Compile and review daily reports/logs/contingency lists Complete cashier and closing reports Supply guests with directions and property information Accommodate guest requests contacting appropriate staff if necessary Follow up to ensure requests have been met Process all payment types vouchers paid-outs and charges Balance and drop receipts Count and secure bank at beginning and end of shift Obtain manual authorizations follow all Accounting procedures Notify Loss Prevention/Security of any guest reports of theft Assist management in training evaluating counseling motivating coaching employees serve as a role model first point of contact Guarantee Fair Treatment/Open Door Policy process Develop/maintain positive working relationships support team reach common goals Listen respond appropriately employee concerns Follow company policies procedures report accidents injuries unsafe work conditions manager complete safety training certifications maintain confidentiality proprietary information protect company assets Welcome acknowledge guests anticipate address guests service needs assist individuals disabilities thank guests genuine appreciation Speak clear professional language prepare review written documents accurately completely answer telephones using etiquette Ensure adherence quality standards Enter locate information computers POS systems Stand sit walk extended period time Move lift carry push pull place objects weighing less than or equal to pounds without assistance Perform other reasonable job duties requested Supervisors
وصف الوظيفة
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