Compliance Operations Manager - Riyadh, المملكة العربية السعودية - Tamara

وصف

About us

Tamara is the leading shopping and payments platform in Saudi Arabia and the GCC region, with a mission to empower people in their daily lives and revolutionize how they shop, pay, and bank.

The company was founded by serial entrepreneur Abdulmajeed Alsukhan along with his partners Turki Bin Zarah and Abdulmohsen Al Babtain.

Tamara has over 500 employees and operates out of its headquarters in Riyadh, Saudi Arabia; and has offices in the UAE, Egypt, Germany, and Vietnam.

Tamara has more than 10 million users and more than 26,000 merchants including leading global and regional brands such as SHEIN, Jarir, Noon, Ikea, H&M, Farfetch alongside local small and medium businesses.

The Company is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), , Coatue, Shorooq Partners, and Endeavor Catalyst among others.

About the role

Tamara s ambition is to become the region s favorite way to pay for what we call life s little essentials a new way of purchasing designed for and around our customers interests.

We believe that great design has the ability to engage and inspire.
As a Compliance Operations Manager, you will serve as a crucial business partner across the company. This role involves daily interactions with Regulatory Compliance and working closely with Product Teams to fulfill operational compliance needs. Additionally, you will build and maintain stakeholder relationships across non-operational business areas. This is a people management role that reports directly to the Senior Director of Governance, Risk and Compliance.

Responsibilities:

Process Evaluation and Improvement:

Analyze and improve existing processes by identifying inefficiencies and collaborating with stakeholders from Regulatory Compliance, Product Teams, Risk & Compliance and Legal.

Focus on enhancing efficiency and quality, monitor the effectiveness of these improvements and make necessary adjustments.

Process Documentation and Standardization:
Thoroughly document current processes and workflows, create clear procedures and guidelines. Develop process mappings and flowcharts for better understanding and communication and establish and enforce standardized processes.

Cross-Functional Collaboration:

Engage with various stakeholders to understand dependencies and effectively collaborate, facilitate discussions and workshops across teams, and drive team involvement in process improvements.

Operational Compliance Management:
Oversee all aspects of KYC/AML processes, including new requests and ongoing monitoring. Contribute to internal compliance reporting, manage documentation for merchants and freelancers and ensure adherence to SLA requirements.

Team Leadership and Supervision:
Direct and mentor the team, managing tasks, deadlines, and performance, while fostering a productive and compliant work environment.
Your expertise

• Bachelor s degree or equivalent, with substantial experience in compliance operations, ideally in a fast-paced business setting
• 5+ year of similar experience (incl. people management)
• Demonstrated ability in developing and executing effective compliance processes
• Technical proficiency in process mapping and documentation tools
• Self-driven, adept at multitasking, and responsive during critical periods
• Excellent problem-solving, negotiation and multitasking skills
• Innovative and proactive in advancing compliance management solutions

Desired Candidate Profile

Education:
Bachelor of Business Administration(Management)


Gender:
nm


Nationality:
Any Nationality