Center Supervisor - Al-Jawf Region - Silah Tamkeen

وصف

Job Descriptions

The Ideal candidate must have supervisory experience; as well as being a great communicator٫ organized, reliable and result-oriented.

Responsibility

• Manages all activities within the center.
• Provides guidance to team members to encourage work productivity
• Ensures appropriate procedures and processes are followed
• Resolving performance issues and making revisions when necessary
• Monitors, evaluates, and ensures the completion of tasks and projects
• Writes, reviews and revises product requirements and specifications
• Provide guidance to the team and ensure they adhere to all regulations.
• Devise ways to optimize performance & keep staff motivated.
• Keep Management well-informed about issues & deliver status reports.
• Performing duties assigned by management.

Qualifications

• 2 years of experience as a Call Center Supervisor or similar supervisory position.
• Must have a bachelor's degree.
• Excellent organizational and leadership skills.
• Excellent written and verbal communication skills.
• Tech Savvy with knowledge of CC tools & equipment.
• Strong negotiation skills.