Call Center Agent with English skills - Riyadh, المملكة العربية السعودية - Talent Pal

وصف

Customer Support:You will handle inbound calls from customers seeking assistance orinformation. You will address their inquiries provide product orservice information and resolve their issues promptly andprofessionally.

Phone Etiquette: You will useactive listening skills speak clearly and politely and maintain aprofessional and empathetic tone throughout customerinteractions.

Problemsolving: You will analyzecustomer issues and provide effective solutions or escalate to theappropriate department if required. You may collaborate with otherteams or departments to resolve complex customerproblems.

Documentation and Recordkeeping: Youwill accurately document customer interactions including the natureof the inquiry actions taken and resolutions provided. Thisinformation will be used for reference and may contribute toimproving customer service processes.

Productor Service Knowledge: You will develop and maintain a deepunderstanding of the organizations ...

Service Level Targets: You may beexpected to meet specific performance metrics such as call handlingtime customer satisfaction ratings and resolution rates. You willwork towards achieving these targets while maintaining qualitycustomer service.

Upselling and Crossselling:Depending on the organizations objectives you may be responsiblefor promoting additional products or services to customers duringphone interactions. This could involve identifying potentialupselling or crossselling opportunities and effectively presentingthem to customers.

Team Collaboration: You mayneed to collaborate with other call center agents supervisors ordepartments to address customer issues or achieve serviceobjectives. Effective communication teamwork and knowledge sharingare essential in these situations.