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Riyadh

    Economics Expert - Riyadh, المملكة العربية السعودية - The Professionals

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    وصف

    What we do - Andwhy

    Mobility connects people. As the topengineering partner for our global customers, our goal is to shapethe future of mobility. With over 5,500 employees around the globe,we develop revolutionary and efficient drive systems, we cross-linkvehicles with each other and their surroundings, and we strive tomake our lives safer using intelligent systems. Join ourinternational team at FEV and work on groundbreaking projects withcolleagues from various fields. Collaborate with us on innovativeprojects to make an impact on the future of our world'sroads.

    Yourtasks

    • Actas a team member of the internal IT department of the group andprovide 1st level technicalsupport
    • Bethe first point of contact for customers seeking technicalassistance over the phone oremail
    • Performremote troubleshooting through diagnostic techniques and pertinentquestions
    • Directissues to the next level of supportpersonnel
    • Recordevents and problems and their resolution inlogs
    • Follow-upand update customer status andinformation
    • Maintaina high degree of the internal customer service for all supportqueries and adhere to all service managementprinciples
    • Takeownership of user queries and be proactive when dealing with userissues
    • Createtickets using the ticketing tool (ClassicDesk)
    • Ticketre-assignment to L2 if ticket unsolved by L1 (where everapplicable)
    • Identifyand suggest possible improvements onprocedures.

    Yourqualification

    • SAPadministration basicknowledge
    • ActiveDirectory
    • Windows7/ Windows 10experience
    • MSOfficePackage
    • BasicNetworkingknowledge
    • Proficiencyin German (mandatory) andEnglish
    • Customer-orientedandcool-tempered
    • BSc/BAin IT, Computer Science or relevantfield.

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