لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
- Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
- Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
- Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
- Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
- Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
- Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
- Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- Recruit, train, supervise, and evaluate front desk staff, fostering a positive work environment.
- Set performance expectations and provide ongoing feedback to team members.
- Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.
- Monitor and manage room rates, occupancy levels, and revenue to meet established targets.
- Review and approve billing and invoicing for guest services, ensuring accuracy and timeliness.
- Assist in the preparation of budgets and financial reports related to the Front Office Department.
Front Desk Manager - Jeddah, المملكة العربية السعودية - NOVOTEL
وصف
Job Description
Guest Service Excellence
Front Desk Operations
Team Leadership
Financial Management
Qualifications
Solid knowledge of Front Office Procedures.
Knowledge of Opera cloud, Microsoft Office and Windows.
2 Years Front Desk Leadership Experience preferred
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.