Customer Services - Jeddah, المملكة العربية السعودية - Talent Pal

وصف

JobSummary:

Customer Services/ Call Agent will bethe link between our company and its current and potentialcustomers. The successful candidate will be able to acceptownership for effectively solving customer issues complaints andinquiries; keeping customer satisfaction at the core of everydecision and behavior.

Responsibilities andTasks:

• Manage large amounts ofinbound and outbound calls in a timely manner.
• Follow communication scripts when handling differenttopics.
• Identify customers needs clarifyinformation research every issue and provide solutions and/oralternatives.
• Seize opportunities to upsellproducts when they arise.
• Build sustainablerelationships and engage customers by taking the extramile.
• Keep records of all conversations in ourcall center database in a comprehensible way.
• Facilitate online conversations with customers andrespond to queries through company social media platforms and otherCompany Channels.
• Report on ...
• online reviews andfeedback from customers and fans.
• Perform any request assigned by the direct supervisorrelated work.

Skills

Education and Competency:

• High school/Bachelors degree.
• Anexperience in call center or customer services in telecom retail orFMCG.
• Strong phone and verbal communicationskills along with active listening in both Arabic and Englishlanguage.
• Familiarity with CRM systems andpractices
• Customer focus and adaptability todifferent personality types
• Ability tomultitask set priorities and manage time effectively