- Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
- Diagnose Sandvine equipment failures
- Recommend configuration changes and assist with implementations
- General services as required including installation of software maintenance updates for all Sandvine devices and solutions
- Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
- Work within customers change management and maintenance window guidelines
- Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
- Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
- Lead the analysis/discussion with other departments in order to solve and prevent issues
- Submitting and escalation of issues into L2 support as needed
- Accountability for Case management and ensuring that they are resolved
- Providing consultative support and mentor other less experienced team members
- Positive contribution towards quality reviews for other colleagues and peers
- Bachelor's degree in computer science, Engineering, or other STEM program
- 5+ years of applicable experience
- Commanding knowledge of Unix based operating systems such as Linux, FreeBSD etc
- Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
- Proven experience in virtualization technologies (VMware, KVM), deployment of Openstack and experience with automation tools like Ansible
- Familiar with cloud architecture (AWS, Google cloud, AWS,...), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,...
- Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough,Virtio
- Good understanding of NFV particularly around MANO/ONAMP
- Excellent technical background with a strong understanding of networking (specifically IP related technologies)
- Experience in Quality Assurance testing
- Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)
- Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
- Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
- Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
- Experience with programming or scripting languages such as Java, C/C++, python, Perl etcExperience with web technologies (Javascript, HTML5, HTTP, Angular, ...)Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSPKnowledge of industry models and best practices (eg. Scrum, ITIL etc)Experience with modern web applications using Ajax and REST API's will be advantageousExperience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (microstrategy, tableau, elastic search, kibana, grafana)Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment
- Competitive compensation plan
- Flexible working hours – in some roles work from home
- Employee development including training programs and mentorship
- Career development and advancement opportunities
- International travel opportunities- we are a global company
VAS Engineer - Riyadh, المملكة العربية السعودية - Sandvine
وصف
Transform the way the world runs networks
The Opportunity
As an Engineer, VAS Network Operations you will be performing daily data center operations based activities at one of Sandvine's key accounts. This role is expected to monitor, identify and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to Sandvine's customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.
The Job
What Skills You Bring
Desired
About Sandvine
Sandvine, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, Sandvine has become a global leader in Application Quality of Experience (QoE).
As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes Sandvine unique in the market: superior App QoE.
What Can You Expect From Us