لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Communicate with customers through calls and chats
- Work with internal departments to meet customer's needs
- Handling Customers complaints
- Identify and help solve customer issues quickly and effectively
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Handling customer's surveys upon need
- Minimum Education: High School Graduate
- Has experience of 1+ Years in handling customer tickets and chat support
- Professional Multi-tasker (worked in a company where you handle multiple tasks at the same time)
- Prior experience in customer service is a MUST
- Able to use CRMs
Customer Care Agent - Riyadh, المملكة العربية السعودية - Nana Direct
وصف
About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.
Highlights:
Nana funding: 188M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners
Responsibilities:
Requirements