Information Technology Help Desk - Riyadh, المملكة العربية السعودية - Parisima Talent

وصف

Position: IT Helpdesk

Job location: Saudi Arabia

Help Desk Resource will carry out below high-level duties:

• Good Communication skills
• Preparing the hardware for back-office user and for retail POS
• Carry out required data migration as per guidelines.
• The role will mainly be providing 1st & 2nd line support to help head office users and point of sales. If needed, escalating issue to support Infrastructure and Service desk support lead.
• Logging and troubleshooting all level 1 incidents.
• Effectively managing and escalating any issues which are not able to be resolved at first level.
• Providing expertise for key deskside, desktop and floor support issues.
• Managing active directory access and ensuring that all users are added to the relevant membership groups.
• Working closely with the Central teams in Paris to manage any 'out of scope' requests.
• Provide POS support, help to understand technical issue, contact all relevant people (telecom or network suppliers, technical teams of customers, lvmh central teams) to recover & repair, with a focus on key stores. Escalate if needed.
• Operate & monitor, produce weekly reporting for infrastructure or service desk.
• Reviewing and updating documentation and expanding on the knowledge base
• iPhone/iPad, MDM management
• Ensuring hardware builds / system installations are in line with the Quality Control process.
• Updating and maintaining the asset / software register
• Applying software patches and overseeing hardware rollouts
• Managing office moves as necessary.
• Configuring VOIP handsets and company mobiles
• Configuring VPN accounts and access
• Administrating & configuring O365 features