Contact center agent - Riyadh, المملكة العربية السعودية - Talent Pal

وصف

We are currentlyseeking a highly motivated and customerfocused CONTACT CENTER AGENTto join our team. As a Contact Center Agent you will play acritical role in ensuring customer satisfaction and maintaining thecompanys professional image. This is an excellent opportunity forindividuals who are passionate about delivering exceptionalcustomer service and have excellent communication skills.

Responsibilities

• Provideoutstanding customer service by answering incoming calls emails andlive chats in a professional and timely manner.
• Identify and resolve customer inquiries and issueseffectively and efficiently.
• Accuratelydocument customer interactions and update customerprofiles.
• Assist customers with productinformation pricing availability and order status.
• Process customer orders returns and exchanges accordingto company policies and procedures.
• Collaborate with team members and other departments toresolve complex customer issues.
• Follow upwith customers to ensure their ... satisfaction and gather feedback forimprovement