لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- The preventive planning, installation, and servicing of our core line of electronic security products such as Access Control, Building Maintenance Systems, CCTV systems, as well as physical security products like bollards, and road blockers within all market segments serviced by Gunnebo Middle East at customer locations, ranging from secure premises, banking facilities, government, retail outlets, commercial properties
- System design
- 'On the job' project management
- Assist with the attendance of emergency service call outs
- Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
- Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
- Follow customer procedures to ensure efficient job closure
- Provide regular and professional communication with the call desk and management team
- Ensure all job-related documentation and other required administration (e.g. permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
- Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
- Regular travel throughout Kingdom of Saudi Arabia
- Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
- Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
- A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder's capacity in line with their skills and capabilities, this may include covering other regions.
- Excellent experience in the field of physical security systems (Entrance Control, High Security 'HVM' products, Integrated Security solutions, etc.)
- Must have a software background with good experience with CCTV, Access Control, BMS, etc.
- Candidate should have 5 or more years of experience in the installation and servicing of electronic security or electro-mechanical systems, knowledge of electronic/electric circuitry
- Able to read and understand wiring diagrams
- Good mechanical and hydraulic knowledge
- Good documentation skills
- Excellent customer service skills
- Ability to handle changing priorities and work well under pressure whilst presenting a positive image
- Excellent communication skills able to listen to customers and present a positive image of the company
- Effective time management skills
- Ability to problem solve, to establish all the facts to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
- Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
- Full KSA driving license
- A strong and trusted team player
- Experience in providing onsite technical support to Channel Partners
- Skilled in the use of a variety of hand and power tools
- Experience in the Saudi Arabia market is essential
- Degree in Electronics | Engineering
- 4-5 years of dedicated service in a Service Engineering role with background in software systems
- Software background with excellent knowledge and proficiency of Access Control, CCTV systems, BMS
- Excellent communication skills in Arabic and English are required – any additional language skills will be an advantage
- Technical background in physical security field
- Performance: Deliver the expected results, take accountability for actions, have the needed competence to do the job, strive for high quality work
- Teamwork: Communicate with clarity and empathy, supportive towards others, actively ask for and give feedback, cooperate with all colleagues to achieve common goals
- Attitude: Show integrity in everything you do, treat everyone with respect, have empathy towards others, being passionate about and competitive in all you do
- Mindset: continuously improve by choosing superior and digital ways of working, being responsible to drive and adapt to change, develop by continuously learning, being eager and quick to adapt when it comes to new ideas
Service Engineer, Kingdom of Saudi Arabia – Dammam - Gunnebo
وصف
About the role:Within Gunnebo Middle East – Kingdom of Saudi Arabia, the role of the Service Engineer is to carry out field-based engineering tasks, break | fix | preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings, retail outlets and commercial properties. Software background is required to support CCTV systems, Access Control systems, BMS, etc. The role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Middle East to encourage potential for enhanced and repeat business. To be able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills. You will deal directly with the customer's technical issues on site in the Kingdom of Saudi Arabia – communication in English and Arabic are required.
The role will be based in Dammam and will involve travel in the assigned region as well as other regions.
Workplace: Gunnebo Middle East, Kingdom of Saudi Arabia - position to be based in Dammam
Duration: This is permanent full-time position
Reporting to: This position reports to the Service Manager
What you will do:
Experience:
Contact Person: Mariana Strydom ([HIDDEN TEXT])