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وصف

HPCUser Support Engineer(M/F)

Location:Bissen (Luxembourg)#
Type:Permanent
Travel: Notrequired
Home office: Not possiblein the initialphase

Aboutour client:

Our client is the nationalsupercomputer HPC organization in charge of the planning,installation and long term operation of the same. For theirrecently set up organization and HPC infrastructure, they areseeking for a HPC User Support Engineer to join theSupport Servicesteam.

Yourmission:

Youwill become part of the internal HPC User Support Engineering teamand you will provide L1 and L2 support to the company s customers(well known companies/brands) for accessing and using its HPC/Cloudsystems and services. On top of that you will participate invarious IT projects in this domain and will be able to gain furtherexperience and expertise in thosefields.

Yourtasks:

• Beingthe company s primary point of contact for system usage relatedissues for HPC users (external clients), L1 and L2 Servicelayers
  
• Ensuringsupport requests are answered in a timely and accurate manner,either by directly solving the issues or escalatingthem
  
• Contributingto and maintaining documentation regarding solutions to customersissues
  
• Interactwith HPC experts within the organization to ensure that even themost complex questions and requests are answered, escalating therequests as required and ensuring theirfollow-up.
  
• Participatein advanced support projects together with the Company sexperts
  
• Contributeto the development of software that improve internal Companyprocesses
  
• Helpingidentifying training needs and areas ofimprovement
  
• Participatingto the company effort ensuring 24/7 serviceavailability
  
• Participatein initiatives to improve the efficiency and quality of the UserSupportServices
  
• Contributeand participate in training sessions for the efficient andeffective use of HPC, Data and Cloudsystems
  
• Helpidentify training needs and areas ofimprovement
  
• Ensurehigh levels of customersatisfaction
  

TheRequirements:

• Universitydegree (Bachelor/Master) in computer science, computer engineering,information technology or a closely related field isrequested.
  
• Provenworking experience (2 years minimum) in user support, softwaredevelopment, system administration or DevOps role, preferably in aHigh Performance Computing or Cloud Computingenvironment.
  
• Goodknowledge of Linux and/or Unixenvironments.
  
• Skilledin at least one scripting language (Bash, Perl,Python).
  
• Skilledin at least one general purpose programming language (C, C++,Fortran,Python).
  
• Demonstratedability to solve problemsanalytically.
  
• Excellentcommand of written and spoken English is a must. Good control ofFrench and/or German is aplus.
  
• Stronginterpersonalskills.
  
• Workingknowledge of Cloud Computing concepts andtools.
  
• Dependingon degree, experience in a technical help desk setup would be aplus
  
• Experiencein providing training toend-users.
  

You canexpect:

• Join ateam of HPC experts and drive a unique HPC mission activelyforward
  
• Work on cutting edge andexciting latest technologies
  
• Agreat team of highly motivated and passionatecolleagues
  
• Flat hierarchies, ownarea of responsibility with room for creativity, with thepossibility to grow within therole
  
• An excellent working atmosphereand working conditions
  
• Attractivesalary andbenefits

HPC, cloud, IT, IT Services, USer Support, 1st level and 2nd levelsupport, engineering,