Operations Supervisor - Riyadh, المملكة العربية السعودية - Cenomi

وصف

We are seeking a highly organized and proactive Operations Supervisor to oversee our last-mile delivery operations in our fashion eCommerce company.

The Operations Supervisor will play a pivotal role in managing day-to-day operations, optimizing processes, and ensuring timely and accurate order deliveries.

• Manage a team of delivery drivers, including recruitment, training, and performance evaluation
• Efficiently assign orders to drivers, optimize delivery routes, and monitor order progress
• Generate and analyze operational reports, identifying trends and areas for improvement
• Quickly address and resolve operational issues and emergencies
• Create and manage driver rosters, ensuring compliance with labor regulations
• Plan and schedule driver shifts based on demand forecasts and seasonal fluctuations
• Monitor and control operational expenses while identifying cost-saving opportunities
• Ensure compliance with safety regulations and conduct regular safety training sessions
• Maintain open communication with customers regarding order status and delivery updates
• Define and track key performance indicators (KPIs) for the drivers & operations team
• Utilize logistics and route optimization software for streamlined operations
• Foster a culture of continuous process improvement within the operations team
• Collaborate with third-party vendors, and monitor vendor performance
• Forecast capacity needs and develop strategies to scale operations as needed

• Bachelor's degree in business, logistics, or a related field (preferred)
• Proficiency in Microsoft Excel and other data analysis tools
• Proven experience in last-mile delivery operations or a similar role
• Strong leadership, problem-solving, and communication skills
• Proficiency in logistics software and technology platforms
• Knowledge of safety regulations and industry best practices
• Flexibility to work shifts, including weekends and holidays
• Commitment to delivering outstanding customer experiences
• Budget management experience is a plus

We will review your application and will contact you if your qualifications match our requirements for the role by email.

Our primary focus is to build a world-class collaborative team that values hard-work, authenticity and purposefulness and is focused on execution and making a difference (solving a real problem).

start-up setup, growth and upside on the one hand, while being part of an established and well funded group with significant assets on the other.