Senior Service Manager - Riyadh, المملكة العربية السعودية - Client of Michael Page

    Client of Michael Page
    Client of Michael Page Riyadh, المملكة العربية السعودية

    منذ أسبوعين

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    دوام كامل
    وصف

    • Opportunity to work with one of the biggest player in the industry
    • Permanent opportunity
    About Our Client
    My client is a pioneering company at the forefront of global connectivity solutions. Their innovative technologies are reshaping the way we connect and communicate, transcending geographic boundaries.

    With a vision for a more connected world, they are dedicated to providing reliable, high-speed internet access to even the most remote and underserved areas, bridging the digital divide.

    Their commitment to sustainability is reflected in their efforts to create a more sustainable and accessible future through satellite technology.

    Job Description


    • Exhibit dedicated commitment to managing a crucial regional and strategic partner, characterized by high revenue, complexity, and a global presence.
    • Apply data analysis expertise to assist in the interpretation and creation of internal metric reports for Senior Leadership.
    • Possess extensive reporting proficiency across various platforms, such as PowerBi and Grafana, which can be leveraged both internally and externally in response to specific partner needs.
    • Provide leadership and guidance to virtual account teams aimed at enhancing the overall customer experience.
    • Be ready to step in and cover for Service Management Leadership when necessary.
    • Additionally, collaborate closely with internal stakeholders and partners to develop a customer experience model.
    The Successful Applicant


    • Possess over 5 years of professional experience in the Satellite and Telecommunications industry.
    • Proven track record of successfully establishing and cultivating customer relationship experiences and governance frameworks.
    • Extensive background in Satellite Communications and Telecommunications.
    • Proficiency in data analysis and experience with analytical tools like PowerBi and Grafana.

    Desired Candidate Profile




    Education:
    Any Graduation()


    Gender:
    nm


    Nationality:
    Any Nationality