- Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.
- Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.
- Works independently within plan dictated by manager, with some guidance on most complex situations.
- Gather and clarify customer requirements to ensure smooth delivery.
- Provide the business perspective and ensure customer voice is heard in internal forums.
- Upsell Amadeus products matching the demand.
- Analyze needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale.
- Ensure committed dependencies are delivered in due time via support of Customer Success Engineer (CSE) of specific Business Domain, when assigned.
- Handle communication and mitigation plans in case of slippage.
- Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams.
- Define, develop and implement communication between commercial organization and R&D organization on complex solution or escalation.
- Give recommendations on some architectural and/or technical aspects in collaboration with Architects, CSE, Functional Architects.
- Coordinate Amadeus internal dependencies.
- Provide support to use Amadeus product features, like functional/technical behaviors, configuration, documentation.
- Perform basic implementation tasks (for instance ACP changes when relevant).
- Provide first level of investigation on defects raised to Amadeus products in the construction phase, and follow-up on them.
- Provide recommendation for new solution in collaboration with R&D teams and coordinate input.
- Document and present solution recommendations to customer.
- Present to customers stakeholders from IT and Business organizations the news features and the solutions.
- Facilitate discussions with the different contributors (Product Management, Solutions & Trains Leaders, Product Owner, Customer Success Engineers) to ensure delivery is working.
- Become the main point of contact on transversal subjects, related to strategic projects/streams (for instance eWallet Epic Owner got Saudia).
- Be accountable for providing information status to stakeholders on a regular and relevant basis at any stage of the engagement.
- Work cooperatively to achieve team goals making constructive feedbacks.
- Build stable and useful working relationships with others, within Amadeus and externally, with customers and his partners.
- Education: University degree, "MBA is a plus" and or equivalent work experience.
- Work experience: Minimum of 5 years of previous experience in either Product Manager, Implementation Manager, Project Manager, Technical Consulting in the travel industry.
- Understanding of Amadeus Altéa product suite.
- Previous experience in airlines required.
- Strong presentation, consultative selling and relationship building skills.
- Fluent written and verbal communications in English (Arabic is a plus)
EPIC Owner - Jeddah, المملكة العربية السعودية - Amadeus
وصف
Job Title
EPIC Owner - Saudia Airlines Solution CenterIn close collaboration with the Travel Unit of EMEA Region (Engineering, Delivery, Sales, Pre-sales, Services, Customer Success Managers), the Epic Owner for the Saudia Solution Center play a pivotal role for the coordination of the Scope under his perimeter, from the requirement collection & clarification to the assessment & planning with the Amadeus core Business Domains impacted and ultimately to the delivery & testing to the Airline for the success of the Saudia transformation program.
He / She will ensure continuous improvement on the setup, agility, organization and execution of the Solution center, in close collaboration with the Head of the Solution Center and the Head of Engineering.
Common accountabilities:
Specific accountabilities:
Requirements handling:
Tracking of dependencies to Amadeus product features:
Technical consultant:
Accountability end-to-end:
Working with others:
About the ideal candidate:
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.