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وصف

HPC User Support Engineer (M/F)

Location: Bissen (Luxembourg)#
Type: Permanent
Travel: Not required
Home office: Not possible in the initial phase

About our client:

Our client is the national supercomputer HPC organization in charge of the planning, installation and long term operation of the same. For their recently set up organization and HPC infrastructure, they are seeking for a HPC User Support Engineer to join the Support Services team.

Your mission:

You will become part of the internal HPC User Support Engineering team and you will provide L1 and L2 support to the company s customers (well known companies/brands) for accessing and using its HPC/Cloud systems and services. On top of that you will participate in various IT projects in this domain and will be able to gain further experience and expertise in those fields.

Your tasks:

• Being the company s primary point of contact for system usage related issues for HPC users (external clients), L1 and L2 Service layers
  
• Ensuring support requests are answered in a timely and accurate manner, either by directly solving the issues or escalating them
  
• Contributing to and maintaining documentation regarding solutions to customers issues
  
• Interact with HPC experts within the organization to ensure that even the most complex questions and requests are answered, escalating the requests as required and ensuring their follow-up.
  
• Participate in advanced support projects together with the Company s experts
  
• Contribute to the development of software that improve internal Company processes
  
• Helping identifying training needs and areas of improvement
  
• Participating to the company effort ensuring 24/7 service availability
  
• Participate in initiatives to improve the efficiency and quality of the User Support Services
  
• Contribute and participate in training sessions for the efficient and effective use of HPC, Data and Cloud systems
  
• Help identify training needs and areas of improvement
  
• Ensure high levels of customer satisfaction
  

The Requirements:

• University degree (Bachelor/Master) in computer science, computer engineering, information technology or a closely related field is requested.
  
• Proven working experience (2 years minimum) in user support, software development, system administration or DevOps role, preferably in a High Performance Computing or Cloud Computing environment.
  
• Good knowledge of Linux and/or Unix environments.
  
• Skilled in at least one scripting language (Bash, Perl, Python).
  
• Skilled in at least one general purpose programming language (C, C++, Fortran, Python).
  
• Demonstrated ability to solve problems analytically.
  
• Excellent command of written and spoken English is a must. Good control of French and/or German is a plus.
  
• Strong interpersonal skills.
  
• Working knowledge of Cloud Computing concepts and tools.
  
• Depending on degree, experience in a technical help desk setup would be a plus
  
• Experience in providing training to end-users.
  

You can expect:

• Join a team of HPC experts and drive a unique HPC mission actively forward
  
• Work on cutting edge and exciting latest technologies
  
• A great team of highly motivated and passionate colleagues
  
• Flat hierarchies, own area of responsibility with room for creativity, with the possibility to grow within the role
  
• An excellent working atmosphere and working conditions
  
• Attractive salary and benefits

HPC, cloud, IT, IT Services, USer Support, 1st level and 2nd level support, engineering,