Service Desk Operation ManageEngine - Jeddah, المملكة العربية السعودية - Alnafitha IT

وصف

Job Description

Manage the service center system andcontrol center ManageEngine Service Desk Plus and ManageEngine Desktop Central.

· Provide Technical support fortechnical support engineers.

· Manage the powers of user services andtechnical support engineers in the system.

· Educate users about the features andmethods of using the system.

· Communicate with the companydeveloping the system to implement improvements and fix technical problems.

· Assisting infrastructure engineerswith technical support for networks and infrastructure.

· Provide all Levels support monitoring and managing tickets.

· Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders

· Complete tickets for ITService Desk inquiries and follow-ups to ensure tickets are updated andacknowledged to the point of verifying completion and closing them out.

· Limiting the management of IT assets

Requirements

· Practicalexperience in the field of information technology for a period of not less than3 years.

· Degrees in thefield of computer science, network engineering, IT infrastructure, and technicalsupport.

· Experience andknowledge in managing the ManageEngine service center system and control center.

· ITIL Expert (Must).

· MCSA Certified (Must).