Customer Interface and Experience Specialist - Jeddah, المملكة العربية السعودية - AlBorg Diagnostics

وصف

Al Borg Diagnostics is looking for a dedicated and customer-focused individual to join our team as a Customer Interface and Experience Specialist. As a leading provider of diagnostic health services in Saudi Arabia, we place high importance on delivering exceptional customer service and ensuring a positive customer experience.

The Customer Interface and Experience Specialist will play a vital role in managing customer interactions and enhancing the overall customer experience. You will be responsible for providing top-notch support and ensuring customer satisfaction at all touchpoints.

At Al Borg Diagnostics, we value our customers and strive to exceed their expectations. If you are a dynamic individual with excellent communication and problem-solving skills, and a passion for delivering outstanding customer service, we would love to hear from you.

Responsibilities:

• Interact with customers through various channels (phone calls, emails, social media, etc.) to provide prompt and accurate assistance.
• Handle customer inquiries, complaints, and requests in a professional and empathetic manner, exceeding their expectations whenever possible.
• Collaborate with cross-functional teams to ensure customer issues and concerns are addressed and resolved effectively.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate and helpful information to customers.
• Document customer interactions and feedback for analysis and continuous improvement.
• Identify trends and patterns in customer inquiries and feedback and provide insights and recommendations to improve the customer experience.
• Assist in the development and implementation of customer service policies, procedures, and training programs.
• Keep abreast of industry trends and best practices in customer service and apply them to enhance the customer experience.

Requirements

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Proven experience in a customer service or customer support role.
• Exceptional communication and interpersonal skills, with a strong ability to build rapport with customers.
• Empathetic and patient, with the ability to handle difficult customer situations with professionalism and composure.
• Strong problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced and demanding environment.
• Attention to detail and accuracy in documentation and information retrieval.
• Proficiency in using CRM software and other customer support tools.
• Fluency in English and Arabic.