Swiss Service Agent Saudi Nationals - Mecca, المملكة العربية السعودية - Talent Pal

وصف

A passion forperfection

Swisstel Hotels &Resorts is a distinctive group of deluxe hotels where we put theemphasis on our people. We strive to provide a motivating andrewarding environment that attracts inspired and talented peoplewho are willing to bring news ideas use & develop theirknowledge to reinvent their career path.

SwisstelMakkah description:

Swisstel Makkah is Swissotels first hotel to open inSaudi Arabia. The hotel offers 1500 elegant rooms and suites withmodern design complementing the values of todays Arabculture.

As part of the prestigious Abraj AlBait complex the deluxe Swissotel Makkah is a contemporary fivestarhotel located in close proximity to the holy Masjid Al Haraamoverlooking the Kaaba and the Grand Mosque.

Swisstel Makkah is part of a new urban development including tworestaurants one executive lounge two meeting rooms and a businesscentre. It has private entrances that make it easier for pilgrimsto reach Al Masjid Al Haram.

Swiss ServiceAgent

Every guest interaction is anopportunity to create a lasting memory. We invite you to showcaseyour exceptional interpersonal skills as a Swiss Service Agentwhere the knowledgeable and personalized service you provide bytelephone will make our guests feel unique and valued.

What you will be doing:

• Provide and dispatch immediate actions to allguest concerns.
• Ensure followup of action iscompleted within the quoted time.
• Work withrelated departments to ensure efficiency in meeting guestsneeds.
• Promotes hotel services and amenitiesto encourage an exceptional resort experience.
• Work in a nonsupervised environment and take ownershipfor independent decisions made in the best interest of the guestsexperience.
• Able to contribute to a teamenvironment by assisting coworkers in all departments related tothe call center. And ensuring the attention to detail is recordedwith each guests issue.
• Handling all wakeupcall requests 24/7
• Handling the main hotelFax 24/7
• Handling emergency calls and callingthe hotel doctor when needed 24/7

Your experience and skillsinclude:

• Previousexperience as a Telephone Operator an asset
• Excellent communication and organizational skills
• Strong interpersonal and problemsolvingabilities.
• Highly responsible &reliable
• Ability to work cohesively withfellow colleagues as part of a team with minimumsupervision.
• Ability to focus attention onguest needs remaining calm and courteous at all times.
• Service focused personality is essential; experience isan asset.
• Prior experience working with Operaor a related system.
• Fluency in English;additional languages are a plus.

Your experience and skills include:

• Previous experience as a Telephone Operator anasset
• Excellent communication andorganizational skills
• Strong interpersonaland problemsolving abilities.
• Highlyresponsible & reliable
• Ability towork cohesively with fellow colleagues as part of a team withminimum supervision.
• Ability to focusattention on guest needs remaining calm and courteous at alltimes.
• Service focused personality isessential; experience is an asset.
• Priorexperience working with Opera or a related system.
• Fluency in English; additional languages are aplus.