Call Center Agent - Jeddah, المملكة العربية السعودية - Talent Pal

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    Job Description
    • Interact with customers over the phone email or onlinetechnology.
    • Ensure prompt accurate andcourteous responses to customers requests received eithertelephonically or electronically.
    • Providerequired information to a customer inquiry.
    • Receive accurate data input when logging and updating atask into Call Center System.
    • Receive andescalate customer complaints.
    • Conduct customersurveys.
    • Escalate complaints whenneeded.
    • Provide a seamless service and processbetween the Call Center system and individualoperations.
    • Provide accurate and uptodateinformation to end users.
    Clear and Effective Communication skills(written and oral) in English and Arabic.
    • Provide a high level of customer service to the clientand site personnel.
    • Accuracy and attention todetail.
    • Customer focused.
    • Ability to work independently and in an effectivemanner.
    • Proficiency in Microsoft Officeapplications.
    • Knowledge of CAFM systems suchas Maximo and SAP.
    • Knowledge of call centersolutions including IVR technology.
    • Able towork in shifts (24/7 operation).
    High School Diploma or equivalent.
    Minimum 3 years of relevantexperience in Call Center / Call Center Customer Care
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