لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Interact with customers over the phone email or onlinetechnology.
- Ensure prompt accurate andcourteous responses to customers requests received eithertelephonically or electronically.
- Providerequired information to a customer inquiry.
- Receive accurate data input when logging and updating atask into Call Center System.
- Receive andescalate customer complaints.
- Conduct customersurveys.
- Escalate complaints whenneeded.
- Provide a seamless service and processbetween the Call Center system and individualoperations.
- Provide accurate and uptodateinformation to end users.
- Provide a high level of customer service to the clientand site personnel.
- Accuracy and attention todetail.
- Customer focused.
- Ability to work independently and in an effectivemanner.
- Proficiency in Microsoft Officeapplications.
- Knowledge of CAFM systems suchas Maximo and SAP.
- Knowledge of call centersolutions including IVR technology.
- Able towork in shifts (24/7 operation).
Call Center Agent - Jeddah, المملكة العربية السعودية - Talent Pal
وصف
Job DescriptionCompetencies
Clear and Effective Communication skills(written and oral) in English and Arabic.
High School Diploma or equivalent.
Experience
Minimum 3 years of relevantexperience in Call Center / Call Center Customer Care
Thisjob has been sourced from an external job board.
More jobson