Swiss Service Agent - Mecca, المملكة العربية السعودية - Talent Pal

وصف

A passion for perfection

Swisstel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas use and develop their knowledge to reinvent their career path.

Swisstel Al Maqam is Swisstels Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design complementing the values of todays Arab culture.

As part of the prestigious Abraj Al Bait complex the deluxe Swisstel Al Maqam is a contemporary fivestar hotel located in close proximity to the holy Masjid Al Haraam overlooking the Kaaba and the Grand Mosque.

Swisstel Al Maqam is part of a new urban development including two restaurants one executive lounge two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit confidential Do what you love care for the world dare to challenge the status quo #BELIMITLESS

Reporting to Assistant Swiss Service Manager responsibilities and essential job functions include but are not limited to the following:

• Provide and dispatch immediate actions to all guest concerns.
• Ensure followup of action is completed within the quoted time.
• Work with related departments to ensure efficiency in meeting guests needs.
• Promotes hotel services and amenities to encourage an exceptional resort experience.
• Work in a nonsupervised environment and take ownership for independent decisions made in the best interest of the guests experience.
• Able to contribute to a team environment by assisting coworkers in all departments related to the call center. And ensuring the attention to detail is recorded with each guests issue.
• Handling all wakeup call requests 24/7
• Handling the main hotel Fax 24/7
• Handling emergency calls and calling the hotel doctor when needed 24/7

• Bachelors degree in business administration
• Previous experience as a Telephone Operator an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs remaining calm and courteous at all times

• Prior experience working with Opera or a related system
• Fluency in English