Technical Support Engineer - Al Khobar, المملكة العربية السعودية - Dolf Technologies Co Ltd Saudi Arabia

وصف

• Provide technical assistance and supportto customers via phone, email, chat, or remote desktopsessions.
• Diagnose and troubleshoot technical issuesreported by customers, using troubleshooting tools and resources asneeded.
• Document customer inquiries, issues, andresolutions in the ticketing system, ensuring accurate and detailedrecords of customer interactions.
• Escalate unresolvedtechnical issues to appropriate internal teams, such as developmentor engineering, and follow up to ensure timelyresolution.