- To achieve the monthly cash-collection targets set for your specific section of accounts
- Ensure that appropriate telephone contact is made at the earliest possible stage on overdue debts, in accordance with the Credit Control action plan.
- Answer queries and enquiries from customers within your section of account
- Prepare Summary invoices, support material or similar as per customers' requests.
- Ensure that payments are correctly allocated, to the appropriate account and against the appropriate invoices
- Check reminder letters for % accuracy and appropriateness before sending
- Highlight suspension of credit facilities to management in accordance with the Credit Policy
- Be aware of duties performed by other team members to enable adequate cover to be provided at all times of holiday/absence
- Prepare fund flow forecast on weekly/monthly basis
- Prepare SOA (Statement of Accounts) for debtors on a monthly basis
- Reconcile advance payment accounts in the balance sheet for debtor
- Ensure all policies and procedures are strictly adhered to ensure customer satisfaction.
- Deal with all escalated customer complaints as per the agreed process. Carry out bi-monthly personal development sessions with each member of staff
- Attend and lead regular operational and team meetings
- Maintain and develop relationship between within the business
- This is a varied and responsible position within the company. You must be flexible in your duties maintaining a high level of accuracy at all times.
- All accounting practices are to be carried out as per IFRS/IAS (International Financial Reporting Standard/International Accounting Standards.
- Experience and understanding of financial services, rental, leasing business
- Experience in collections experience and communication with customers (Arabic speaking mandatory)
- Proficient with technology (Microsoft applications, adobe, and outlook)
- Experience and proficient in problem-solving and decision-making
- Diploma in Accountancy, Finance, or a related subject
- Professional communication and presentational (written and verbal) skills
- Excellent interpersonal skills and a high level of emotional intelligence
- Excellent customer interaction skills
Collections Executive - Riyadh, المملكة العربية السعودية - Al-Futtaim Group
وصف
Established in the s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35, employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The Collections Executive is responsible for strategically managing debt recovery, minimizing financial losses, and improving cash flow while maintaining positive customer relationships. Through effective communication, negotiation, and compliance with regulatory standards, this role aims to achieve collection targets and contribute to the overall financial health of the organization.
What you will do:
Required skills to be successful:
About the team:
This role will be reporting to the Head of Collections.
What equips you for the role:
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands such as Polestar and BYD.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a -member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.